One year. Written in plain words.
Every Jarquín piece is covered for one year from the day it's delivered against defects in how it was made. If a link breaks, a clasp fails, a setting comes loose, or a post bends under normal wear, we repair it or replace it. No charge, and we pay the shipping both ways.
What's covered
- Broken links and chains that separate at a joint.
- Clasps and closures that stop working.
- Settings that loosen or stones that come out of a setting.
- Posts, jump rings, and bails that bend or break.
What isn't
- Scratches, dents, and normal wear from daily use. Gold is soft. That's part of owning it.
- Tarnish on silver or plating wear on vermeil. Both are normal and both are explained on our care page.
- Loss or theft. Your renter's or homeowner's policy usually covers this; we can provide a receipt with the metal, weight, and stamp for your insurer.
- Damage from chemicals, pools, or hot tubs, and pieces altered by another jeweler.
How to make a claim
Email hello@jarquinjewelry.com with your order number and a photo. We answer within one business day and send a prepaid label the same day. Most repairs are back to you within two weeks.
After the year is up, we still repair our own pieces. We'll quote the cost up front, and it's usually small.