Refund policy

30 days. Full refund. We pay the return shipping.

If a piece isn't right, send it back within 30 days of delivery for a full refund to your original payment method. No restocking fee, no questions you have to answer.

To start a return, email hello@jarquinjewelry.com with your order number. We'll send you a prepaid label the same day. Once the piece arrives back with us, your refund is issued within 3 business days.

What we ask: the piece comes back unworn, in the box it arrived in, with the card that named it. Gift wrap and engraving, if chosen, aren't refundable.

Exchanges: want a different size or piece? Tell us in the same email. We'll ship the new piece as soon as the original is on its way back.

Something wrong with it? If a piece arrives damaged, or the metal or weight isn't what the page said, that's on us. Email us a photo and we'll replace it or refund it, your choice, and cover every cost.